Whether you want to cancel, upgrade, or simply understand your options, we've made the process simple and straightforward.
Note: Only Admins/Owners (and not members on a free workspace) can see and manage subscription plans.
Accessing your subscription settings
Log in to your Browse AI account.
From your dashboard home, click on the Billing tab in the main navigation, or click here.
This will take you to your subscription management page where you can view your current plan, usage, and available options.
Purchasing a one-time credit package
Need a temporary credit boost for a big project, but you don't want to upgrade your entire subscription? You can purchase a one-time credit package at any time. Here’s how:
Navigate to your Billing tab (or click here to go directly).
Click on + Add credits button:
Choose the option below Purchase one-time credits.
Input your desired credit amount (Minimum is 1,000 credits)
After reviewing everything, follow the prompts for payment.
Upgrading your plan
Navigate to your Billing tab (or click here to go directly).
Click the "Change plan" button.
Select a plan you want to upgrade to from the list.
On the Update my plan window, you can see the cost breakdown, as well as the total cost. Like so:
After reviewing everything, follow the prompts for payment.
Upon upgrading your Browse AI plan, you will be charged the full price of the new plan immediately, your remaining credits from the previous plan will be added to your new plan's credits for the current cycle, and your billing date will reset.
See:
Downgrading your plan
Navigate to your Billing tab (or click here to go directly).
Click the "Change plan" button.
Select the new plan you'd like to switch to from the list.
Once you confirm a lower plan you want to downgrade to, you'll see a confirmation window - click "Yes, continue" button to proceed:
On the Update my plan window, you can see the cost breakdown and the total cost, like so:
After reviewing everything, follow the prompts for payment.
Upon downgrading your Browse AI plan, you will be charged the full price of the new plan immediately, your remaining credits from the previous plan will be added to your new plan's credits for the current cycle, and your billing date will reset.
Adding or removing a website slot
The website limits you see all across our plans refers to the maximum number of unique website domains (like example.com, anotherwebsite.org, yourstore.net, etc.) that your robots can be actively trained to scrape data from.
Here's how to add or remove a website:
Navigate to your Billing tab (or click here to go directly).
Click the "Change plan" button.
If you're a subscriber, choose the very same plan you're subscribed to. Otherwise, choose your desired plan.
On the Update my plan window, you can modify the amount of website slots you need. You can either add more, or remove the ones you no longer need, like so:
Adding websites -
Removing websites -
Important: If reducing your website slots means you now have more websites than your new limit allows, you will need to delete the excess robots before you can finalise the downgrade.
After reviewing everything, follow the prompts for payment.
Note: The price per website slot can vary depending on your subscription plan. If you change your plan tier, the cost of your add-ons may also change.
Cancelling your subscription
If you need to cancel your subscription, follow these steps:
Go to the "Billing" tab within your account settings, or click here.
On the Billing tab, locate and click the Cancel Subscription button:
You'll then be asked to provide feedback on your reason for cancelling. Your input is valuable and helps us improve our service.
Just a heads up: You'll need to select one of the provided reasons to proceed with cancellation.
After choosing the reason, click on the Cancel Subscription Renewal button at the right-most side of the dialogue box:
Important: Your subscription remains active until the end of your current billing cycle. You'll see a message indicating your remaining credits and their expiration date.
Pausing your subscription
While this feature is not available at the moment, you can effectively pause your subscription payments by cancelling your plan. (See: Cancelling your subscription)
We've designed Browse AI so that you don't lose your work. When you cancel:
Your subscription remains active until the end of your current billing cycle.
All of your robots, task history, and integrations are saved.
You can re-subscribe at any time in the future to pick up right where you left off.
Reactivating your account
If you cancelled in the past, or if you account was suspended due to payment you can reactivate your account by:
Go to the Billing tab, or click here.
Select the paid plan you'd like to upgrade to.
Follow the payment prompts.
Can't find your Browse AI account subscription
If you previously had a subscription and are unable to locate it:
Search your email inbox and/or spam/junk folders for an email with the subject line "You made our day". This is your welcome email.
The email address that received the "You made our day" email is the one linked to your Browse AI account.
Still can't find your Browse AI account subscription
If you still cannot locate your subscription with Browse AI even after following the steps above, our support team is here to assist you. Please provide the information below to help us locate your account.
Full name of the account owner
Your email address or domain
The last four digits of the card used for payment, along with its expiration date.
Payment methods (Visa, MasterCard, Link, etc.)
Subscription start date
Last payment date
Changing your payment method
Go to your Billing page.
Click on the Payment method button, on the top-right.
You should then be redirected to a new Stripe window where you can edit your payment credentials.
If you don't see it on the Billing page, you can access it through your Invoices page.
Go to your Invoices page.
Click on the Payment method button.